Thursday, February 18, 2010

Blog Outreach - Still An Effective Strategy?

I read a great article on WebWorkerDaily today about blogger outreach that questioned if blogger engagement is still an effective component of a digital strategy. I started out thinking the author was wrong - but as I read on, she makes some very valid points. Overall, in my opinion, blogger outreach - done well - is a crucial element of a good word-of-mouth campaign. It's especially effective for smaller companies with reasonable expectations.

If the client is looking to connect with small to medium size blogs to interest them in new products that apply to their blogs' subject matter, then bingo - its a pretty good strategy. The key being to build the relationship between you (the representative for the company) and the blogger. Every time you reach out to them shouldn't be about what they can post for you. Just like with any other relationship, professional or personal, you need to provide value - and that doesn't always mean product pitches. If you/your client thinks that they should have their product prominently featured on a Top 25 blog and isn't willing to sponsor that blog, then it's a losing proposition. In other words - ain't gonna happen.

Take a read - its a good well written approach to Blog Outreach...

Does Blogger Outreach Still Work? – WebWorkerDaily

In early 2007, the Council of Public Relations Firms (CPRF) and APCO Worldwide partnered to learn more about interactions and relationships between public relations (PR) professionals and bloggers. Findings showed that PR professionals who understood blogger “culture” were having more success in communicating in this online channel than those who do not.

In the study, bloggers cautioned PR professionals that traditional outreach methods would not be effective with them; they were adamant that a smart, well-researched approach would work best. The study goes on to say that “most bloggers tend to write about subjects they are passionate about. And most of the time, the product (blog) is wholly owned by them. Therefore, their blog and the subject matter are extremely personal endeavors.”

I haven’t seen a more recent study of a similar type to show what has changed, but as someone who engages both in blogger outreach with my company and blogging, I feel that the landscape has fundamentally shifted.

I’ve noticed a significant decrease, year over year, in how responsive bloggers are — or more accurately, are not — even to individualized, customized and thoughtful outreach. In 2007, response rates were between 20-25 percent positive (the percentage of bloggers who published information provided to them or responding to our outreach). Toward the end of 2009, I began to see a marked drop-off of in acknowledgments from bloggers, much less actual published responses to email outreach. In my company’s experience, we’ve found the response rate to decrease to less than 10 percent, even less than five percent in some cases. This poor response rate is even despite the fact that our relationships with individual bloggers have strengthened over the years.

The decrease in blogger outreach effectiveness can be attributed to a myriad of factors including

  1. The recent FTC rulings on marketing firms and blogs
  2. A glut of PR requests to bloggers, so most no longer get opened
  3. The realization by many bloggers that they now hold an increasing degree of power and influence in terms of information distribution, so they are becoming more selective
  4. The fact that many bloggers are still not businesspeople, and don’t even look to PR as a source of fodder for their blogs
  5. A continued misunderstanding about blogging culture and what bloggers need or want by marketers
  6. There’s a misconception that all bloggers want to be approached by PR reps or to receive press releases, so firms keep throwing stuff out there to see what sticks
  7. The fact that not everyone who blogs is open to blogging about things other than their own lives or work, especially products they don’t actually use.

Putting On My Blogger Hat

As a professional blogger as well as a personal blogger, I find myself drowning in pitches from PR firms. On the personal side, I find that unless they use the correct email to pitch me and keep the pitches very short, to the point, and on target with my blog topics, I pretty much ignore the emails. I simply don’t have the bandwidth. Plus, my personal blogs aren’t really commercial endeavors.

On the professional side, I look for a prominent mention of the blog they’re pitching me for (such as WebWorkerDaily); exactly what they are pitching (a new application to help web workers do something better, for example); and how familiar they are with what I write. There is nothing more effective in pitches to me than one with a highly targeted phrase like “I noticed your blog post about RSS feeds last week and wanted to let you know about my client’s new app that would really benefit web workers by helping manage their feeds.” Bingo!

I can’t say that I read every email pitched to me — it is just not humanly possible. I can say that the PR people who politely but regularly nudge me several times to gauge my interest in their pitch have gotten a lot farther with me than the ones who threw a pitch at me like spaghetti to a wall. Kindness and consideration along with persistence wins the ink. Getting annoyed that I haven’t responded, or that I’ve had to switch a demo call at the last minute isn’t going to win any brownie points. We’re all just people trying to make a living, and we all have a life.

The other thing I find incredibly effective in terms of pitching me on behalf of a client is not only the thoughtfully targeted pitch but regular pitches that can provide me with ideas for new blog posts. I look forward to those emails and count the PR people who help to make my professional blogging life just a little bit easier as important contacts. That’s the power of relationships. You care, I care, we work together, everyone wins.

Alternative Ways of Engaging Bloggers

Because of the decrease in effectiveness of blogger outreach carried out in the manner of traditional media outreach, there needs to be alternative ways to engage bloggers to help produce valuable and educational content for our clients; build greater awareness of client brands; and have a measurable impact in the blogosphere. Some of these tactics include:

  1. Blog panels. Select bloggers who are knowledgeable in a given area to provide guidance on a company or organization’s blog editorial calendar that can be syndicated on their own blogs in a coordinated fashion. This is a more credible and effective tactic when the participation is a voluntary and non-compensated position; however, there must be a mutual exchange of value and all value exchange must be disclosed.
  2. Blogger pools. Select bloggers who can be guest authors of a company or organization’s blog by identifying a pool of qualified, expert and diverse bloggers who can contribute content – with or without compensation – for the exposure. Again, if compensation is involved, it must be disclosed.
  3. Blog sponsorship. Identify key blogs and bloggers reaching the “right” audience and offering to pay them to sponsor content that meets particular guidelines. For the bloggers who are in the business of blogging, this can be a more attractive relationship, and both parties must make sure a paid sponsorship is properly and prominently labeled as such.

As the blogging landscape continues to change, it is important for us to engage bloggers in the conversations about best practices in blogger outreach and continue to build more meaningful relationships with bloggers similar to the way we’ve cultivated relationships with the media but realizing the differences. If I feel we have a strong base of blogger relationships in a given industry or area, I may recommend blogger outreach to a client in the future. However, building a targeted blogger list from scratch without relationships solidly in place is proving to be a less effective and more expensive endeavor than it was three years ago.

Thursday, February 11, 2010

Congratulations NMS - It's About Time You Get to Rev Your Engines!!!

I couldn't be more delighted for my former employer, New Media Strategies. They've been working with various brands under the Chrysler umbrella for years now, so its nice to finally see them get the credit they deserve! One thing that they are noted for - doing the first ever car giveaway with Dodge and the prestigious Autoblog.

Chrysler Group LLC Announces New Media Strategies as Social Media Marketing Agency of Record -- AUBURN HILLS, Mich., Feb. 11 /PRNewswire/ --
AUBURN HILLS, Mich., Feb. 11 /PRNewswire/ -- Chrysler Group LLC announced today that it has named New Media Strategies (NMS) as its social media marketing agency of record. NMS will develop and implement social media strategies that align with the Chrysler, Dodge, Jeep® and Ram Truck brands advertising and marketing programs.

"Social media goes beyond traditional advertising by providing a two-way conversation between the consumer and each of our Chrysler, Dodge, Jeep and Ram Truck brands," said Olivier Francois, President and CEO – Chrysler Brand and Lead Executive for Marketing, Chrysler Group LLC. "Through our social media efforts each of the Chrysler Group brands are able to build a deeper connection with their customers, listen to what existing and potential customers are saying about the products and respond to the consumer directly."

Headquartered in Arlington, Va., NMS established the first online brand intelligence, protection and social media engagement firm in 1999.

About Chrysler Group LLC

Chrysler Group LLC, formed in 2009 from a global strategic alliance with Fiat Group, produces Chrysler, Jeep®, Ram, Dodge, Mopar® and Global Electric Motorcars (GEM) brand vehicles and products. With the resources, technology and worldwide distribution network required to compete on a global scale, the alliance builds on Chrysler's culture of innovation – first established by Walter P. Chrysler in 1925 – and Fiat's complementary technology – from a company whose heritage dates back to 1899.

Headquartered in Auburn Hills, Mich., Chrysler Group LLC's product lineup features some of the world's most recognizable vehicles, including the Chrysler 300, Jeep Wrangler and Ram. Fiat will contribute world-class technology, platforms and powertrains for small- and medium-sized cars, allowing Chrysler Group to offer an expanded product line including environmentally friendly vehicles.

SOURCE Chrysler Group LLC

RELATED LINKS
http://www.chrysler.com

Wednesday, February 10, 2010

My AdLibs at The Ad Council's AdLibbing.org

The Advertising Council recently launched a new blog - AdLibbing.  I am honored to be a guest blogger there for a series on Launching a Successful Blog.  Read my first AdLibbing post here - and let me know what you think! 

Launching a Successful Blog, Part I  
As a digital strategist, I often hear, “We want to start a blog, can you help us?”  And, I think, “Terrific!  Now the hard work begins.”  So often organizations commit to a blog, and then jump in blindly without having a solid plan in place, wooed by the face that blogs are easy to set up and relatively free to create.  But, there are several significant decisions that need to be made before one launches a blog. 

In this blog post series, I will provide an outline for launching a successful blog.  This first blog post will cover what you need to do BEFORE you start blogging…  Read more...

Tuesday, February 9, 2010

Repost: Minute Suites: Lay-over Luxury?

I just posted this at my personal blog, Blonde's I-View.  Its not really social marketing related, but since many marketing execs and digital strategists travel frequently, I thought the info might be useful to post here as well.  Enjoy!

From Blonde's I-View:
I have read about these Minute Suites and I'm thrilled to see that they have finally made it to the US. The thought of trying one out is motivating enough to make me lift my ban on flying through Hartsfield (Atlanta, GA). The only thing not addressed in this article is the availability of the suites. I wonder how many people will be using them and if you need to reserve ahead of time. Or maybe its just that I would use them every time that leads me to believe that there would be a wait to get one - at $30/hr - that wait might be only in my imagination.

If you have tried a Minute Suite, please leave a comment on your experience.

Minute Suites: Rest and Recharge, Airport Style – WebWorkerDaily
Between security hassles and being charged fees for everything but the oxygen we breathe on board a plane, air travel has become something to be endured rather than enjoyed. But a new service that recently opened in Atlanta Hartsfield airport, called Minute Suites, wants to serve as travelers’ oasis from the stress of life traveling the unfriendly skies...

The Minute Suites host on duty when I arrived, Michael, was cheery and welcoming despite the extremely early hour and my jet-lagged, exhausted demeanor. He lead me to my suite and gave me a tour of its amenities.
Minute Suites are 7ft x 8ft units that are entered through a sliding door. I was told the five suites are sanitized between each use. Each suite is furnished with a sofa that pulls out into a bed, and a desk with a chair. The suites could easily accommodate three adults or two adults and two children.

Be sure to read the WebWorkerDaily post for the full details...

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